Author · Researcher · Strategic Thinker
Technology. Transformation. Human Experience.
I’m Susan Rebner, an author and researcher exploring how artificial intelligence, meaningful change, and human experience shape one another.
01 / My perspective
A little about
A little about
how I think.
Technology matters most when it makes the human experience better.
I’m drawn to the questions that live between technology and people: How do we build trust in intelligent systems? How do organizations turn innovation into meaningful change? And how do we make progress without losing sight of the people at the center of it?
My perspective is shaped by a blend of research, writing, professional practice, and a longstanding curiosity about how new ideas become real-world impact.
This is a home for that thinking. You’ll find books, research, areas of study, and ideas I’m continuing to explore. Not a résumé or a timeline, just the work and questions that matter to me.
Read about my research
02 / Books
Thoughts that live
Thoughts that live
beyond the page.
Three books exploring artificial intelligence, trust, and the human side of technological change.
The Human Variable
Trust, Identity, and the Psychology of AI Adoption
Coming soon
03 / Published articles
A body of work,
A body of work,
across disciplines.
Writing on AI ethics, organizational development, digital strategy, cybersecurity, and enterprise technology. Explore the original articles.
DeloitteOracle / Modern Finance2018
Industry Perspectives2017
Industry Perspectives2017
Industry Perspectives2017
The AI Whisper
Susan RebnerRead article Forbes2019Five Ways Your Company Can Move Up Its Digital Maturity
Susan RebnerRead article Forbes2019The State of Cybersecurity Pertaining to Small Business
Susan RebnerRead article Forbes2019How to Stay Ahead of the Cybersecurity Game: Protect Your Customer Data
Susan RebnerRead article Inc.2019Playtime Is Over: How to Get Started with a Strong Overall Cybersecurity Framework
Susan RebnerRead article Inc.2019Artificial Intelligence Ethics for Entrepreneurs
Susan RebnerRead article Inc.20194 Ways to Achieve a Data-Smart Strategy
Susan RebnerRead article Inc.2019Behavioral Biometrics Are Key for Cybersecurity
Susan RebnerRead articleTop EPM Cloud Predictions: Part I
Susan RebnerTop EPM Cloud Predictions: Part II
Susan RebnerThe Case for Moving to Oracle EPM Cloud
Susan RebnerRead article Organization Development Review2019Mindful Mergers & Acquisitions
Susan Rebner and Bauback YeganehRead article
04 / Research & inquiry
Exploring thehuman sideof AI.
My doctoral research in Information Systems examines how human-like qualities in AI-powered customer interactions, including emotional responsiveness and conversational style, relate to customer trust and satisfaction.
It is part of a broader interest in what happens when intelligent technologies meet human expectations, organizational systems, and real-world decisions.
Human–AI InteractionTrust in TechnologyCustomer Experience
Start a conversation
05 / Current questions
Ideas worth
Ideas worth
exploring.
Themes I’m exploring at the intersection of technology, leadership, and human experience. Essays and perspectives will be added over time.
What makes AI feel trustworthy?
The subtle balance between usefulness, emotional connection, and the expectations people bring to intelligent systems.
Human-centered technology
From ambition to adoption.
Why meaningful transformation requires more than a promising tool, and where human behavior belongs in the equation.
Organizational transformation
Leading through what’s next.
Thinking about curiosity, responsible innovation, and the capabilities that matter as technology keeps changing.
Leadership & change
06 / Education & credentials
A foundation of
A foundation of
curiosity and practice.
Doctoral inquiry, business and technology education, and specialized study spanning human behavior, AI, data, and organizational change.
Academic background
Research, business, and technology form the foundation for my work.
Ph.D. Candidate, Information SystemsFlorida Atlantic University · Artificial intelligence and customer trust research · Final dissertation defense planned for October 2026
MBA, Organizational BehaviorCase Western Reserve University
BA, Information TechnologyNotre Dame College
Professional certifications
Selected qualifications and specialist training across AI, change, analytics, and leadership.
AI Strategy · Massachusetts Institute of Technology (MIT)
Artificial Intelligence & Machine Learning · MIT
Data Science & AI · Harvard
Data Science & Biostatistics · Johns Hopkins University
ADKAR Change Management · Prosci
Organizational Change Master Certification · LaMarsh & Associates
Six Sigma Black Belt (DMAIC & DFSS) · OXYGY / Valeocon
Employee Engagement Trained Strength Coach · Gallup
Additional executive education · Case Western Reserve University
Igniting Positive Change through Appreciative Inquiry
Change Leadership
Introduction to Financial Statements for Non-Financial Managers
Creating, Building and Repairing Teams
Structured Problem Solving
Team Leadership through Emotional Intelligence
Advanced Emotional Intelligence: Developing EI in Others
Leveraging Your Human and Social Capital
07 / Industry experience
Experience where
Experience where
ideas meet reality.
Over two decades working at the intersection of technology, organizational transformation, and complex business environments.
Financial services & banking
Retail and commercial banking, regulated operations, risk and compliance, and complex technology and organizational transformation.
Enterprise consulting & professional services
Advising large organizations on transformation strategy, workforce readiness, executive alignment, governance, and sustainable adoption.
Enterprise technology, data & cloud
Digital transformation, data and analytics, business intelligence, data governance, ERP/EPM, and technology modernization.
AI adoption & workforce transformation
Responsible AI enablement, trust and behavior change, operational guardrails, workforce implications, and human-centered value.
Let’s connect
Good conversations
Good conversations
start with an idea.
Interested in discussing research, ideas, books, or the future of human-centered technology? I’d love to hear from you.
susan.rebner@yahoo.com